AI Disclosure Statement

Official Release

At Reelay, we prioritize the privacy and security of our customers' data. Our SaaS product utilizes advanced AI capabilities powered by GPT, hosted via Microsoft Azure. Here are some key points regarding our AI usage:
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1. AI Integration: We leverage self-hosted GPT technology to enhance the functionality and user experience of our product. This integration allows us to provide advanced features such as natural language processing, automated insights, and intelligent automation. Our goal is to empower our users with innovative tools that simplify complex tasks and provide meaningful data-driven insights.
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2. Data Privacy: We are committed to maintaining the highest standards of data privacy. We do not use customer data for training our AI models. The AI models we use are pre-trained and hosted securely via Azure. Under no circumstances is user data used in the training of external language models. This ensures that your sensitive information remains confidential and is never repurposed beyond its intended use within our platform.
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3. Data Security: All data interactions with our AI are encrypted and handled in compliance with industry best practices and regulatory requirements. We employ robust security measures, including advanced encryption protocols, to protect your data from unauthorized access. Our infrastructure is designed to ensure data integrity and availability, providing a secure environment for your operations. We are committed to maintaining SOC2 compliance, which involves stringent security controls and regular audits to ensure your data is safeguarded.
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4. Transparency and Control: We believe in transparency and giving our customers control over their data. You can be confident that your data is only used to provide and improve our services, and not for any other purposes. We offer detailed insights into how your data is processed and stored, and you have the ability to manage your data preferences at any time through our user-friendly interface.
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5. Ethical AI Usage: Our commitment to ethical AI usage goes beyond compliance. We adhere to ethical guidelines that prioritize fairness, accountability, and transparency in all our AI-related activities. We regularly audit our AI systems to ensure they operate without bias and respect user privacy.
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6. Compliance: Our AI practices comply with relevant data protection laws and regulations, including GDPR and SOC2 standards. We regularly review and update our policies to ensure continued compliance. Our team is dedicated to staying abreast of regulatory changes and integrating those into our operational practices.
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7. Customer Support: If you have any questions or concerns regarding our AI usage, our dedicated support team is here to help. We provide comprehensive support to address your inquiries and ensure that you have a clear understanding of our AI practices. You can reach out to our support team at support@reelay.com for personalized assistance.
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8. Ongoing Improvements: We are continuously working to enhance our AI capabilities and improve our service offerings. Feedback from our customers is invaluable in this process. We encourage you to share your experiences and suggestions with us, as it helps us to better meet your needs and expectations.
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9. User Empowerment: Our AI tools are designed to empower users by providing them with actionable insights and automating routine tasks. This enables you to focus on strategic activities and make informed decisions. We strive to create a seamless user experience that integrates AI seamlessly into your workflow.

Thank you for choosing Reelay. Your trust is our highest priority, and we are committed to ensuring that our AI technologies serve you in a secure and ethical manner.